Microsoft Windows graphic

Troubleshooting

What problem are you having?

The Active Directory query for the specified user, user container, computer, or computer container failed.

Cause:  The domain controller that holds this object is unavailable, or the domain controller that holds this object is not responding to requests for information.

Solution:  Do the following:

  • Verify that the domain controller is available.
  • Check the network connections, responses, and throughput.

Cause:  The client does not have access to the Read properties of the object that is queried.

Solution:  Verify that the client has access to the Read properties of the object that is queried.

I received the error message "The container path entered is actually a user object. Please select a container which holds user objects instead."

Cause:  The indicated path points to a user account instead of to a container.

Solution:  Verify that the path points to a container object.

I received the error message "The container path entered is actually a computer object. Please select a container which holds computer objects instead."

Cause:  The indicated path points to a computer account instead of to a container.

Solution:  Verify that the path points to a container object.

I received the error message "Failed to generate RSoP data due to the error listed below. (The planning mode provider failed.)"

Cause:  The planning mode provider failed.

Solution:  See the event log file for more details.

I received the error message "The DomainName domain does not contain a domain controller with the RSoP planning mode functionality available."

Cause:  This message appears when the client browses for a domain controller. The client polls a Windows 2000 domain controller, but Windows 2000 does not have planning mode functionality. The user is informed that no domain controller is available.

Solution:  Connect to a different domain, or upgrade the domain to XOX or XOX.

I received the error message "The domain controller you have selected does not have the RSoP planning mode functionality available. Please select a different domain controller."

Cause:  This message is generated when the client browses for a domain controller. The client is running in a Windows 2000 domain, but Windows 2000 does not have planning mode functionality. The user is informed that no domain controller is available.

Solution:  Connect to a different domain controller, or upgrade the domain controller and domain to XOX or XOX.

I received the error message "The selected computer currently does not have RSoP logging enabled. Do you want to continue?"

Cause:  The client is trying to poll a computer that does not have the Turn off Resultant Set of Policy logging policy setting disabled.

Solution:  Disable the Turn off Resultant Set of Policy logging policy setting.

I received the error message "The RSoP snap-in was unable to enumerate the users on the selected computer due to the error listed below."

Cause:  The RSoP snap-in cannot enumerate a list of users on a specific domain controller, usually because the client user does not have Read permissions for that domain controller.

Solution:  Try a different domain controller, or obtain Read permissions for the user.

I received the error message "The selected computer does not support RSoP logging. RSoP logging support is available in operating system releases after Windows 2000."

Cause:  The client is trying to poll a computer with Windows 2000, and Windows 2000 does not support RSoP logging mode.

Solution:  Poll a different computer, or update the operating system to XOX or a product in the Windows Server 2003 family.